Via Collision Hub  Our second Certified Tesla Collision Repair shop has inspected the vehicle and found a LONG LIST of improper and forgotten repairs by Auto Collision & Glass. It should be easy now, right? Surely the insurer who had the shop on their DRP program or Tesla who at Certified the shop as a collision center will step in and defend their customer and their honor? Nope….. It only gets worse for John.

Via Collision Hub Last time, we began our investigation into “The Case of the Zip-Tied Tesla” by explaining how a brief – yet unpleasant – interaction with a deer on the road in May 2023 forced John to relinquish his Model 3 to a Tesla-Approved Collision Center, Auto Collision & Glass. For two months, he dealt with continued delays, broken promises and an overall customer service experience that fell far short of his expectations for a TACC, as what should have been a routine repair morphed into a disgraceful series of interactions which lasted over 70 days. But with his keys finally returned on July 19th, he could at least…

Via Collision Hub Imagine loving a car and a brand so much that your become the President of the Tesla Owners Club. No one loved their Model 3 more than John. Imagine having an accident and finding out the worst thing you did was trust that brand to direct you to a certified collision center. You won’t believe what this customer went through and the journey that is still ahead of him after choosing the Tesla Certified Collision repair program to correct his damage from a deer collision in Western New York.